Paul Elkin

"I am copying Bill on this message, although my words of praise will not adequately advise him about the ABSOLUTELY EXCELLENT job you did on the phone today.  You explained every issue and answered every one of my questions (mostly idiotic, but maybe some that were okay) in a way not only that I understood, but in a way that explained the relationship between the matter and the rules in question and described the thought process that went into the report, which went far beyond a mere recitation of compliance requirements, but included the steps you and Bill took to provide common sense and well-reasoned remediation steps to achieve compliance without unnecessary waste of my Client's dollars.  I could not have asked for anything better than what I received today.  Thank you for your patience and your communication skills." -